Alarm Response Coordinator

1 month ago

Ottawa, Ontario, Canada Paladin Technologies Full time
Alarm Operator Job Description

We are seeking a skilled Alarm Operator to join our Ottawa-based Response Center, coordinating emergency responses for a diverse portfolio of clients nationwide.

Key Responsibilities:

  • Provide exceptional customer service while remaining calm and focused in high-pressure situations.
  • Actively listen to callers, summarizing key information and entering it into our computer system.
  • Seek win-win solutions, maintaining professionalism in cases of healthy conflict and supporting differences of opinion.

Requirements:

  • Ability to remain calm and provide direction in emergency situations.
  • Customer service, dispatch, hospitality, and outgoing call center experience is an asset.
  • Attention to detail and ability to follow instructions.
  • Mental flexibility and situational awareness within a team-based environment.
  • Ability to think on your feet and remain calm under pressure.
  • Strong verbal and written communication skills.
  • Bilingualism (French & English) is considered an asset.
  • Proficiency in Microsoft-based applications.

What We Offer:

  • Salary range dependent on experience.
  • Extensive health, medical, and dental benefits, plus our wellness program.
  • RRSP matching contribution.
  • Free parking at our office.
  • Ergonomically designed workstations, including standing desks.

We are committed to providing a supportive and inclusive work environment. If you need accommodation for any part of the application process, please contact our Human Resources department.

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