Alarm Response Coordinator

2 weeks ago

Ottawa, Ontario, Canada Paladin Technologies Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Alarm Response Coordinator to join our team at Paladin Technologies. As an Alarm Response Coordinator, you will be responsible for coordinating emergency responses for our clients nationwide.

Key Responsibilities:

  • Provide exceptional customer service while remaining calm and focused in stressful situations.
  • Actively listen to callers to summarize key points of information and enter them into our computer system.
  • Seek win-win solutions while maintaining professionalism in cases of healthy conflict.
  • Remain calm and provide direction while responding to emergency situations.
  • Exercise mental flexibility and situational awareness within a team-based environment.
  • Use Microsoft-based applications to perform tasks efficiently.

Requirements:

  • Customer service, dispatch, hospitality, and outgoing call center experience is an asset.
  • Ability to pay attention to detail and follow instructions.
  • Strong verbal and written communication skills.
  • Bilingualism (French & English) is required.

Benefits:

  • Salary range dependent on experience.
  • Extensive health, medical, and dental benefits.
  • RRSP matching contribution.
  • Free parking at the office.
  • Ergonomically designed workstations, including standing desks.

Hourly Pay Range: $19ph - $22.50ph DOE

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