Chief Building Officer

3 weeks ago


Vancouver, British Columbia, Canada Gated Talent Full time

About Us: We are a leading bookkeeping and tax platform for small business owners in a $31B total addressable market. We are proud of our differentiated human touch at scale.

Position Overview: The Chief Building Officer will report directly to the CEO and will guide our high-trajectory technology company to enhance the timeliness and quality of our bookkeeping services, drive customer success, and build robust bookkeeping, tax preparation, advisory, and resolution practices.

  • Service Delivery: Ensure the timeliness and quality of bookkeeping and tax services delivery, continuously driving improvement and operational efficiency across people, processes, and systems.
  • Expansion and Innovation: Build and expand our tax preparation and tax resolution practice, and help us deepen our moat by identifying and collaborating cross-functionally to successfully launch naturally complementing offerings at scale.
  • Strategic Planning: Lead the development and execution of the company's customer strategy, ensuring alignment with business goals and objectives.
  • Focus and Accountability: Drive a strong focus on net retention and creating value for our customers, ensuring that our services not only meet but exceed customer expectations.
  • Trend Monitoring: Stay abreast of SMB and fintech trends to ensure that we remain at the forefront of innovation and customer satisfaction.

Qualifications:

  • Required: 15+ years of proven experience and track record in senior customer-focused leadership roles at several high-profile tech startups that have scaled to $100M+ in annual revenue and 100,000+ customers.
  • Preferred: experience leading large accounting and/or tax teams and delivering world-class customer experience while continuously driving net dollar retention and gross margin improvements.
  • Strong leadership skills with a history of building, leading, and developing high-performing teams.
  • Experience in driving focus and accountability on net retention and creating customer value.

If you are a visionary leader with a passion for customer success and a track record of driving operational excellence, we invite you to apply and join us on our mission to help every business owner thrive.



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