Customer Quality Engineer

3 weeks ago

Toronto, Ontario, Canada S&C Electric Company Full time

About the Role

The Customer Quality Engineer will act as a Liaison between customers and S&C, effectively managing customer quality issues. This role requires a background in Electrical Engineering complemented with relevant manufacturing experience. The ideal candidate will use technical expertise to develop long-term sustainable solutions to various manufacturing-related problems.

Responsibilities

  • Manage customer-related quality issues, including coordination with internal and external stakeholders for effective closure of the problem.
  • Create, update, and maintain customer scorecards using Tableau and Salesforce.
  • Manage and track customer KPIs, including setting and implementing action plans.
  • Champion Quality Review meetings/events with key customers and provide timely updates.
  • Promote a continuous improvement culture within the organization and implement tools like Six Sigma, RCCA, 8D, Error Proofing, and Measurement System Analysis.
  • Capture lessons learned to train the internal quality and operations team on customer-specific requirements.
  • Work with the team to create and update quality improvement action plans.
  • Create and maintain customer-related quality documents, such as procedures and Standard Work Instructions.
  • Implement procedures and processes to ensure the internal Quality Management System complies with customer and regulatory requirements.

Requirements

  • A bachelor's degree in an engineering or technical discipline.
  • Minimum 7 years of experience in quality (customer) or product/process engineering.
  • Demonstrated skill in effective problem-solving and communication across all levels of any organization related to customer quality, production, and process controls.
  • Experience with various manufacturing technologies and methods, preferably within the electrical manufacturing industry.
  • Knowledge and experience with quality management system tools, APQP, and continuous improvement tools from Lean and Six Sigma Management Systems.
  • Strong collaboration, influencing, negotiation, and conflict resolution skills.
  • Excellent communication skills and experience dealing with customers at various levels.
  • Ability to travel 25% domestically and possibly internationally.
  • ASQ Certified Quality Engineer is preferred.

Work Arrangement

Onsite

Physical Effort

Normal or frequent minor physical effort required for day-to-day activities in the workplace. May involve standing, sitting, walking, climbing stairs, and lifting/moving/using objects or equipment up to 5 kg/11 lbs. QA Inspectors may be required to stand for long periods to inspect S&C products.

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