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Business Process Improvement Specialist

1 month ago

Toronto, Ontario, Canada City of Toronto Full time
Job Description

Job Title: Senior Business Systems Analyst

Job Summary:

The City of Toronto is seeking a highly skilled Senior Business Systems Analyst to join our team. As a key member of our organization, you will be responsible for analyzing business needs and developing solutions to improve our systems and processes.

Key Responsibilities:

  • Business Analysis: Conduct thorough business analysis to identify business needs and develop solutions to improve our systems and processes.
  • System Development: Develop and implement detailed plans and policies/processes by understanding business goals and translating them into system requirements that define project scope and specifications.
  • Project Management: Manage assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance and continuous learning.
  • Documentation and Analysis: Document and analyze business processes, system requirements, functional capabilities, capability gaps, costs and benefits, conducts data and process flow analysis, and business process modeling.
  • Liaison and Communication: Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement, and implementations.
  • Technical Solutions: Prepare or contribute to technology solutions, including product visions, use case models and supplementary specifications including screen and report mock-ups, business rules, human centric focus of designs, personas, etc to ensure the solutions meet business needs
  • Reporting and Analysis: Develop and prepare management information reports and conducts analyses using the division's performance management information system.
  • Case Management: Contribute to the division's case management systems by identifying, mapping and documenting business processes.
  • Evaluation and Recommendations: Evaluate and make recommendations on the effectiveness of the division's business management system(s) web technologies or methods for delivering information and services, and the usability and standards compliance of information products and user interface screens.
  • Service Improvement:
  • Test Planning and Execution: Identify service issues and gaps, recommends, and supports continuous improvement. Develops test strategies, test plans and scripts, test cases, requirements matrix and testing progress reports and executes and documents tests of technology solutions and business processes and validation of the division's business management system(s) enhancements, web pages and applications to support the implementation of processes and procedural changes.
  • Business Cases and Project Plans: Prepare business cases, project charters and project plans to support transformational and enhancements projects.
  • Reporting to Senior Management: Prepare reports to senior management, supporting recommendations on changes in technology solutions, business methods and business processes including, but not limited to, appropriate staffing levels and resource allocation; project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships, etc.
  • Feasibility Studies: Conducts studies on the feasibility of integrating technology and processes to deliver a range of support services.
  • Statistical and Quantitative Models: Designs and administers statistical and/or quantitative financial models in support of policy, process analysis and improvements.
  • Consultations and Presentations: Provides consultations, presents, and facilitates requirement sessions with senior management and large groups of stakeholders on multi-million-dollar projects.
  • Other Duties: Performs other duties as required.

Key Qualifications:

  • Business and System Analysis Experience: Considerable business and system analysis experience working on small to large scale projects, delivered on a variety of technical channels for service delivery such as internet, phone, and digital imaging back-office solutions, and/or case management systems.
  • Workflow and Data Modeling: Experience in workflow and data modeling using spreadsheet and diagraming tools and applications.
  • Data Analysis and Interpretation: Considerable experience in data analysis and interpretation, business intelligence and reporting tools, and software system implementations such as Salesforce, digitization and document management systems, case management systems, etc.
  • Agile/Scrum Software Delivery Model: Considerable experience in Agile/Scrum software delivery model.
  • Education: Post-secondary education in Business Analysis, Computer Science, Project Management or an approved equivalent combination of education and related experience.
  • Communication and Interpersonal Skills: Excellent oral communication, writing, presentation, and interpersonal skills, to solicit requirements, provide troubleshooting support, prepare technical documentation and reports on issues, risks and solutions to all levels of staff, management councillors, the public and external stakeholders.
  • Technical Skills: Ability to use and knowledge of JIRA, Confluence, HP ALM, SharePoint, MS Office, Visio, Wireframe Tools.
  • Change Management: Ability to support change management initiatives and apply change management principles and practices.
  • Organizational and Prioritization Skills: Excellent organizational, prioritization and multi-tasking skills to manage a workload with competing demands and deadlines.
  • Customer Service: Excellent customer service skills with the ability to deal effectively with all levels of staff, councillors, external stakeholders and the public.
  • Facilitation and Problem-Solving Skills: Highly developed facilitation, problem-solving, and conflict resolution skills.
  • Teamwork and Leadership: Ability to work as a team member, demonstrating leadership and organizational capabilities.
  • Commitment to Diversity, Equity and Inclusion: Demonstrated commitment to valuing diversity, equity and inclusion and contributing to an inclusive working environment.
  • Knowledge of Municipal Freedom of Information & Protection of Privacy Act (MFIPPA): Knowledge of Municipal Freedom of Information & Protection of Privacy Act (MFIPPA).
  • Familiarity with Government Legislation: Familiarity with government legislation in the area of Occupational Health & Safety.