Travel Industry Training Specialist with Development Focus

4 weeks ago


Toronto, Ontario, Canada ONVIGO Full time
About the Role

As a Training and Development Facilitator – Travel Industry Focus at Onvigo, you will play a critical role in fostering learning and growth within our Learning and Development team. You will be passionate about supporting new-to-the-industry Independent Travel Advisors to excel in their roles.

Job Overview

This is an ideal opportunity for someone with travel industry experience who is a natural communicator, coach, and problem-solver. You will report to the Learning and Development Manager and contribute to the design of learning materials, evaluation tools, improvement initiatives, and other developmental projects as needed.

Main Responsibilities:
  • Provide guidance and mentoring to ITAs working remotely in a diverse and multicultural environment
  • Facilitate the development of participants with minimal travel industry background to enhance cross-cultural communication and collaboration
  • Lead successful training sessions in remote settings, leveraging your expertise in team leadership and training
  • Foster a positive and inclusive work culture among professionals embarking on a new career path
  • Evaluate partner performance and ensure that training provided aligns with established standards
  • Support the creation of learning resources such as video tutorials, quick reference guides, and knowledge checks
  • Offer advanced support with Microsoft Office suite of products
  • Participate in identifying and developing new technology initiatives, providing ad-hoc project management
  • Analyze learner performance data to illustrate meaningful trends and identify areas for improvement
Qualifications
  • A minimum of 2 years of travel industry experience is required, preferably with training and mentoring experience
  • Proficiency in Microsoft Office Suite and Document Management Software, with troubleshooting and support capabilities
  • Ability to thrive in a fast-paced environment, comfortable with new technologies, and knowledgeable in training best practices
  • Experience with virtual meeting platforms such as Teams, Zoom, etc., and TICO accreditation are strong assets
  • Excellent written and verbal communication skills, ability to collaborate effectively in team environments, and ability to build trust and work through conflict are essential
About Onvigo

We are a Canadian-owned and operated host agency committed to helping independent travel consultants grow their business and succeed. Our focus is creating a barrier-free path for everyone seeking a rewarding career in travel. We support individuals looking for entry into the travel industry and offer a NO FEES approach, putting the Independent Travel Consultant FIRST.

Estimated Salary: $65,000 - $85,000 per annum

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