Front Desk Team Member
4 weeks ago
The Park Inn Motel is seeking a highly organized and detail-oriented Front Desk Hotel Clerk to join our team. As the first point of contact for guests, this role requires excellent communication skills, both written and verbal.
About the JobThis is a permanent full-time position working 37.5 hours per week. The successful candidate will be responsible for providing exceptional customer service to our guests, processing room reservations, handling guest inquiries, and maintaining accurate records.
Key Responsibilities:- Register arriving guests and assign rooms in a timely manner.
- Process group arrivals and departures efficiently.
- Take, cancel, and change room reservations as needed.
- Provide information on hotel facilities and services to guests.
- Offer recommendations on local attractions and activities.
- Process guest departures, calculate charges, and receive payments accurately.
- Maintain an up-to-date inventory of vacancies, reservations, and room assignments.
- Answer phone calls and relay messages promptly.
- Assist guests with special needs and provide exceptional customer service.
- Contact guests to deliver wake-up calls as requested.
- Secondary (high) school graduation certificate required.
- At least 1 year of experience in a related field preferred.
- A competitive salary range of $45,000 - $60,000 per annum based on experience.
- A comprehensive healthcare plan.
- A permanent work term.
- English as the primary language of work.
- 37.5 hours of work per week.
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