Store Operations Manager
4 weeks ago
The successful candidate will be responsible for overseeing the efficient and profitable operation of approximately 10-15 stores. This role is critical in maintaining network stability and is an integral part of our business unit. You will act as a liaison between our stores and Support Office, working in partnership with our District Managers, Corporate Store Managers, and our Business Partners to oversee the effective execution of company-directed programs, promotions, and marketing initiatives. You will manage the stores within the Campbellton area.
Key Responsibilities & Accountabilities:
- Support a group of store operators (10-15) on all aspects of store operations, including controls, promotional activity, paper flow, community involvement, store inspections, and overall performance.
- Prioritize customer service, engagement, and expediently resolve escalated customer concerns.
- Conduct market meetings, deliver training initiatives, and inform store operators of directives.
- Supervise store operations, housekeeping, stock levels, and enforce corporate policies and procedures.
- Monitor sales, competitive pricing, sales incentives, and promotional programs. Execute all security, mystery shop, and health and safety programs.
- Comply with all company standards and adhere to government legislation, such as ESA, WCB, and Food Safety regulations at each location.
- Actively participate in recruitment, selection, and development of store operators and corporate managers.
- Minimize loss prevention by enforcing inventory control, levels, turns, and theft investigation.
- Responsible for P&L, top-line sales achievement, and contract execution.
- Communicate all required information and reports through proper channels.
- Contact and control outside services, as required.
- Follow merchandising programs, store sets, and participate in store renovations.
- Any special projects, as directed.
Profile Requirements:
- Bachelor's Degree in business, marketing, or a related field preferred or an equivalent combination of post-secondary education and experience.
- Requires a minimum of 3-5 years of management experience with prior success in a retail and/or food services environment.
- Must have demonstrated leadership abilities, superior communication skills, and resourcefulness.
- Customer service-oriented, emotionally intelligent, with excellent people skills.
- Must be proficient in Microsoft Word, Excel, and PowerPoint.
- A current valid driver's license with a clean abstract is required to operate a company vehicle.
As a District Manager, You'll Enjoy:
- Company vehicle
- Medical, Vision, Dental, & Life Insurance/long-term disability
- Stock purchase program
- Pension plan
- Performance and incentive bonuses
- Daytime hours and weekly schedule
- Training and professional development
- Employee discount Years of service recognition program
- Corporate discount program
Couche-Tard/Circle K values diversity and inclusion and aims to create a safe, accessible, and rewarding workplace that showcases the unique contribution of our employees to the success of our business. As an employer, we are committed to employment equity, and we encourage a wide variety of applications to ensure that we have a diverse workforce that is representative of the customers and the communities we serve. Accommodations are available upon request for applicants who participate in all aspects of the selection process.
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