Private Aviation Concierge

4 weeks ago

Mississauga, Ontario, Canada AirSprint Private Aviation Full time
About the Role:

As a Personal Flight Concierge with AirSprint Private Aviation, you will be responsible for providing exceptional customer service to our high-end clientele. Your primary focus will be on proactively arranging Owners' requests for ground logistics, in-flight requests, and ensuring all trip details and preferences are communicated and loaded into the flight scheduling software.

Key Responsibilities:

- Accurately respond to client travel needs, ensuring all trip details and preferences are communicated and loaded into the flight scheduling software.
- Proactively arrange Owners' requests for ground logistics, such as catering, transportation, expediting of unaccompanied goods, passenger mobility aids, etc.
- Proactively arrange Owners' in-flight requests, such as cabin service attendant, level of cabin service, cabin configurations, special commissary, or any other service add-ons and special requests.
- Provide exceptional customer service to AirSprint's high-end clientele; building strong, professional relationships in order to better anticipate and understand our Owners' needs.

Requirements:

- A minimum of one (1) year of customer service experience in the hospitality/tourism or travel industry including experience working with high-end, VIP clientele.
- Post-secondary education in Travel, Hospitality, Public Relations, or a related field.
- Customer Service Excellence – Exceptional service style, genuine and friendly demeanor, and a drive for service excellence.
- Excellent written and oral communication skills.
- Proficiency using MS Office including Word, Excel and Outlook.

What We Offer:

- Competitive salary and an RRSP matching program.
- Employee assistance program, extended health care benefits, dental and vision benefits, and paid time off.
- Family and friends flight benefits.
- Respect, honour, and celebrate the diversity of our employees as we know our differences make us better. Our core values of Community and People mean we're focused on equity, diversity, inclusion, anti-racism, and reconciliation.
- Safety is our top priority, which is why we require applicants to complete a background check assessment.

About Us:

AirSprint Private Aviation is a leading provider of private aviation services in Canada. Our mission is to provide successful Canadians with a better choice for optimizing their time by enhancing the private jet ownership experience with industry-leading safety standards, exceptional turn-key service, and increased flexibility, all at a fraction of the cost and personalized for their individual needs. We value diversity in our workplace and want to ensure every applicant is treated equitably and respectfully. If you require any support in the application process, including disability accommodation, please get in touch with Human Resources at humanresources@airsprint.com.

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