Customer Experience Specialist

6 days ago


New Glasgow, Nova Scotia, Canada The Toronto-Dominion Bank (Canada) Full time

About Us

The Toronto-Dominion Bank (Canada) is a leading global financial institution. We deliver legendary customer experiences to millions of households and businesses worldwide.

Job Summary

We are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our branch office, you will play a critical role in establishing and maintaining impactful relationships with customers.

About the Role

Your typical day may include:

  • Engaging with customers to understand their needs and provide personalized advice on banking solutions
  • Guiding customers to the right contact person for resolving their financial queries and banking needs
  • Educating customers on digital banking trends and best practices
  • Servicing transactions, resolving issues, and promoting cross-selling opportunities
  • Supporting frontline staff with cash and non-cash transactions, resolving critical issues, and reporting non-standard matters to management

Required Skills and Qualifications

To be successful in this role, you will need:

  • A High School diploma and/or 1+ years of relevant experience
  • Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months
  • Post-Secondary or Undergraduate degree (in related field) preferred
  • Proficiency in using MS Office (Word, Excel, and Outlook), branch software, and internet
  • Knowledge of banking solutions and processes to advise customers
  • A self-starter with strong administration, organizational, planning, and time management skills
  • A dynamic, diligent, and effective influencer with a can-do attitude to handle multiple tasks and changing priorities
  • Strong communication and customer service skills

Total Rewards Package

We offer an attractive total rewards package that includes:

  • A competitive base salary ($55,000 - $65,000 per year)
  • Variable compensation
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off
  • Banking benefits and discounts
  • Career development opportunities
  • Reward and recognition programs

Additional Information

We are committed to providing our colleagues with the support they need to thrive both at work and at home. If you're interested in building a career with us, we encourage you to apply.



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