Customer Experience Representative
1 week ago
Job Summary:
We are seeking a highly motivated and enthusiastic Customer Experience Representative to join our team at Cineplex. As a key member of our staff, you will be responsible for providing exceptional customer service to our guests in a fast-paced environment.
About the Role:
This is a dynamic role that requires strong communication skills, a positive attitude, and the ability to work well under pressure. You will be working in a team environment to ensure that our guests have an excellent experience while visiting our theatre.
Key Responsibilities:
- Provide exceptional customer service to our guests, ensuring that they feel welcome and valued;
- Work effectively as part of a team to achieve sales goals and targets;
- Process transactions accurately and efficiently, handling cash, credit card payments, and other forms of payment;
- Handle customer complaints in a professional and courteous manner, resolving issues promptly and fairly;
- Maintain a clean and safe working environment, adhering to health and safety regulations.
Requirements:
To be successful in this role, you will need:
- A high school diploma or equivalent;
- Provincial Smart Serve or Pro Serve Certification where applicable and being of legal age to serve alcohol in fully licensed theatres would be an asset;
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers;
- Basic math skills, with the ability to handle cash and make change accurately;
- A flexible schedule, including evenings and late nights;
- The ability to work in a fast-paced environment, with a focus on providing excellent customer service.
Benefits:
As a Customer Experience Representative at Cineplex, you will enjoy:
- Tuition Assistance;
- Employee Assistance Program;
- Flexible Hours;
- Discounted Food and Beverages on Shift;
- Opportunities to Grow;
- & more.
Inclusion & Diversity:
Cineplex is an equal opportunity employer, committed to hiring and retaining a diverse workforce. We encourage applications from all intersectional walks of life.
Salary: $18.00 - $22.00 per hour (depending on experience).
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