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Resource Optimization Manager

2 months ago

Mississauga, Ontario, Canada GardaWorld Full time
Job Summary

We are seeking a highly skilled Resource Optimization Manager to join our team at GardaWorld. As a key member of our operations team, you will be responsible for coordinating administrative tasks related to checkpoint operations, assisting the Duty Manager in implementing daily employee schedules and securing additional resources.

Key Responsibilities
  • Workforce Planning: Develop and implement a workforce planning model to ensure compliance with safety and service requirements on a daily, weekly, and monthly basis.
  • Employee Management: Monitor workforce absenteeism, in collaboration with administrative support services, ensuring the effectiveness of accommodations in alignment with company protocols.
  • Data Analysis: Collect and analyze data to present operational efficiency directly with the Duty Manager and General Manager.
  • Shift Scheduling: Coordinate break relief and develop a recommended shift schedule.
  • Client Support: Address client or service issues promptly and accurately under the guidance of the Service Delivery Manager (SDM), Duty Manager (DM), or General Manager (GM).
  • Operational Excellence: Proactively communicate operational deployment and concerns that may affect the achievement of the service requirement to the Service Delivery Team.
  • Strategic Planning: Assist in creating and managing tools that help analyze and organize raw data to help management understand their optimal performance.
  • System Development: Lead the application of system requirements, ensuring data accuracy and promoting ideas and possibilities for system development.
Qualifications
  • Education: Post Secondary diploma or degree in business management or related field or equivalent work experience.
  • Experience: A minimum of 3 - 5 years of experience as a manager, including overseeing a team.
  • Industry Experience: Preference will be given to individuals with experience in the aviation industry.
  • Certifications: Ability to obtain and retain a RAIC (Restricted Area Identity Card) and Transport Canada Clearance.
  • Skills: Proven ability to develop and implement action plans for achieving objectives, excellent conflict management skills, and experience in leading, motivating, and coaching teams.
Working Conditions
  • Work Environment: Most of the time is spent at the front line of the business (indoors) but may occasionally work outside, with frequent opportunities to move about.
  • Physical Demands: Exposed to situations that would be considered stressful, requiring the application of stress tolerance, physical requirements include but are not limited to - standing; lifting; bending, stooping, kneeling.
  • Mental Demands: Ability to mentally focus and concentrate for prolonged periods, analyzing information and evaluating results to choose the best solution and solve problems.
About GardaWorld

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.