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Director, Disability Management Quality and Training
2 months ago
Amilia Enterprises Inc. is seeking a highly skilled and experienced Director of Professional Services to oversee the delivery of our e-commerce platform's services to new and existing customers.
Key Responsibilities- Project & Implementation:
- Oversee the entire project lifecycle, ensuring timely and successful delivery.
- Manage resources to align with project timelines and client needs.
- Master Amilia products to offer creative solutions to complex challenges.
- Management & Leadership:
- Conduct performance reviews, set goals, and implement career growth plans for both direct and indirect reports.
- Enhance service delivery by introducing best practices and innovative approaches, particularly for complex customers.
- Process Improvement:
- Identify and implement process improvements to boost efficiency, quality, and client satisfaction.
- Develop best practices for project management, training, and data services.
- Collaborate with cross-functional teams to ensure cohesive service delivery and customer success.
- Requirements:
- Bachelor's degree or higher.
- 7+ years of experience in professional services, project management, or a related field, with at least 3 years in a leadership role.
- Proven success in managing teams and delivering complex projects on time and within budget.
- Strong understanding of data services, including migration, integration, and reporting.
- Bilingual (French and English), both oral and written.
- Customer-focused with a passion for delivering exceptional service.
Amilia is a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients.
We provide an eCommerce platform for activities and recreation. Our platform enables organizations to engage and connect with their community by making it easy to find, register, and pay for activities online.
What We Offer- A group insurance for you and your family as well as an Employee Assistance Program (EAP) and telemedicine;
- The possibility of working in the office or at home, and up to 3 months abroad per year *conditions apply;
- A strong work-life balance: flexible hours, 4 weeks' vacation and 8 sick days yearly, and year-round mini-Fridays;
- Skill development opportunities through engaging workshops, communities of practice, training, access to Udemy and opportunities to attend conferences;
- Companywide and team bonding activities to connect with your peers throughout the year and weekly social activities to connect with your peers;
- In-office snacks, including fresh fruit baskets, coffee, beverages, and free drinks.
