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IT Support Professional

1 month ago


Toronto ON Yonge St, Canada Cognizant Full time
Job Description:

We are seeking a highly skilled IT Support Professional to join our Infrastructure Services team as a French Bilingual Service Desk Analyst.

About the Role:

In this dynamic role, you will provide top-tier professional support to users in both English and French via phone, email, and other communication channels. You will work collaboratively with technical specialists from our Digital Support team to deliver timely resolutions and user-focused solutions.

Key Responsibilities:
  • Coordinate, document, assign, and prioritize service requests using an online ticketing system
  • Diagnose and tackle hardware, software, and enterprise system issues, including desktop and laptop problems.
  • Help users with VPN setup and resolve connectivity issues, wireless router configurations, and password resets to ensure efficient access to systems.
  • Manage user accounts, permissions, and system access using Active Directory.
  • Support desktop/laptop setup, including imaging, installations, and system updates, to ensure flawless user experiences.
What We Are Looking For:

To be successful in this role, you will need:

  • Proficiency in both written and spoken French and English is required.
  • 1+ years of proven IT support experience, preferably in a 24x7 environment and expertise with desktop applications like MS Office, Adobe, and Google Suite.
  • Solid grasp of VPN concepts and resolutions. As well as, familiarity with Active Directory, domain controllers, and password reset tools.
  • Outstanding professional interpersonal skills and the ability to explain technical concepts in simple terms.
  • Dedication to providing user-focused solutions and delivering timely resolutions and a proactive approach to learning new tools and technologies.
Estimated Salary Range:

$60,000 - $80,000 per year, depending on location and experience.

Working Arrangements:

This is a remote position open to qualified applicants in Ontario and/or Nova Scotia. We strive to provide flexibility wherever possible and offer various wellbeing programs to support a healthy work-life balance.