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Assistant, Client Services Coordinator

2 months ago

Ottawa, Ontario, Canada Federation of Canadian Municipalities Full time
About the Role

We are seeking a highly organized and detail-oriented Assistant, Client Services to join our team at the Federation of Canadian Municipalities (FCM). As a key member of our Client and Funding Services Unit, you will provide exceptional support to our clients and internal stakeholders, ensuring seamless communication and efficient service delivery.

Key Responsibilities
  • Provide technical support to clients experiencing difficulties with the GMF application portal
  • Answer incoming telephone calls and email messages, responding to general inquiries and directing or transferring calls to appropriate internal parties
  • Book appointments for the Net-Zero Acceleration team with clients using the online calendar booking system
  • Provide general administrative support, including data entry services, calendar management, and other tasks as needed
Requirements
  • High School diploma
  • Minimum of 1-3 years related work experience
  • Help desk experience a strong asset
  • Working knowledge of business support processes and tools, computer business applications (Microsoft Office suite)
  • Strong interpersonal, organizational, and communication skills
  • Demonstrated attention to detail and quality assurance
  • Ability to direct calls using a telephone system
  • Fluency in both official languages with excellent telephone rapport required
What We Offer
  • A flexible work model that prioritizes work-life balance
  • The opportunity to work in a hybrid environment, with the flexibility to work from home and occasionally travel to our Ottawa office
  • A competitive range of employee benefits and services
  • Commitment to employee development and growth
About FCM

The Federation of Canadian Municipalities (FCM) is the national voice of municipal governments, representing the interests of cities and communities with the federal government. We are a leader in promoting sustainable communities and supporting local governments in their efforts to build a better future for Canadians.

We are committed to fostering an organizational culture that embraces equity, diversity, inclusion, and belonging, where individuals from diverse racial and ethnic identities, nationalities, social economic status, sexual orientation, gender identity/expression, and physical and mental abilities can thrive and be fully engaged at their best level.