International Service Specialist

2 weeks ago

Toronto, Ontario, Canada Zurich Insurance Company Full time

The Opportunity

We are seeking a highly skilled International Service Specialist to join our team at Zurich Canada. As a key member of our International Program business, you will be responsible for managing end-to-end International Program servicing, including customer service requirements, service proposition, and handling of various service delivery issues to enhance customer experience.

Key Responsibilities

  • Manage International Program servicing end-to-end and serve as the point of contact for customers and brokers on assigned accounts.
  • Provide input into the development of customer-specific, value-added services for existing and new customers of moderately complex accounts.
  • Act as an account representative by responding to customer service issues and coordinating with the appropriate business partner for resolution.
  • Assist underwriting in documenting the service proposition, including agreed service deliverables and standards.
  • Deliverable and problem-solving issues may relate to domestic and/or international aspects of services related to policy issuance, regulatory requirements, reporting, risk engineering coordination, premium payment processes, claims flow issues, and money/currency movement.

Requirements

  • Bachelor's Degree and 2 or more years of experience in the Service Delivery area OR High School Diploma or Equivalent and 4 or more years of experience in the Service Delivery area.
  • Knowledge of domestic and international regulatory requirements.
  • Preferred: Knowledge of insurance products and services, international business, effective communication skills, strong written and verbal skills, ability to multi-task, strong analytical and planning skills, ability to effectively manage changing priorities, ability to build networking skills, and bilingual (French and English) is an asset.

About Us

Zurich Canada is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We are committed to providing ongoing career development opportunities and fostering an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging.

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