Technical Service Professional

2 weeks ago

Laval, Quebec, Canada Hilti Corporation Full time

About the Role

The Technical Service Professional will be responsible for ensuring the quality of service in the repair of Hilti equipment. This involves timely and efficient repairs, as well as providing best-in-class customer service. The successful candidate will contribute to the overall financial success of the company by controlling cost of goods sold (COGS), process improvement, and cost containment throughout the repair process.

Key Responsibilities

  • Maintain and enhance technical knowledge and skills through continuous professional development by studying and reviewing on-line repair manuals, schematics, and technical files
  • Perform high-quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems
  • Use hand scanners to receive, diagnose, pick spare parts, repair, and complete the repair of Hilti tools
  • Conduct final functional and safety testing after every repair to ensure customer safety
  • Maintain adequate parts inventory by accurate picking of spare parts, identifying and increasing inadequate safety stock levels, through continuous inventory tracking
  • Assist Senior Repair Technician in maintaining rapport and communication through daily contact with customers and/or sales personnel
  • Assist with benchmarking repairs, reducing cost of goods sold, and standardizing repairs throughout the repair network, by traveling and participating in Tool Repair Workbench Summits
  • Provide data and information to Hilti quality and product managers that are used to identify potential improvements to the overall quality and safety of Hilti tools
  • Maintain work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient manner
  • Follow company policies, procedures, and rules
  • Follow Hilti's core values of Teamwork, Integrity, Commitment, and Courage
  • Additional duties as assigned

Requirements

  • High School Diploma/GED or equivalent experience required
  • Experience in mechanical or electrical repairs
  • Experience using Windows Applications preferred
  • Strong communication and interpersonal skills
  • Must possess good attention to detail and have the ability to meet deadlines
  • Ability to learn quickly and operate effectively in a rapidly changing environment
  • Must be customer service oriented and be able to work in a team environment

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