Client Solutions Manager, Small to Medium Enterprise Risk
2 weeks ago
We are seeking a highly skilled Client Solutions Manager to provide exceptional client service to our Small to Medium Enterprise clients. As a key member of our team, you will be responsible for managing a portfolio of clients, driving the renewal cycle, and building strong relationships with insurers.
Key Responsibilities
- Support a designated portfolio of small, medium, and enterprise business clientele, playing a lead role in business retention and continually building upon customer relationships.
- Evaluate accounts at renewal, taking vital steps in placing coverage required by the client, remarketing when required, adhering to binding authority set out by carriers.
- Respond to client inquiries quickly and efficiently, maintaining a quick turnaround time for any actions required on behalf of the client.
- Recognize upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
- Consistently act to upgrade insurance market knowledge, staying ahead of new products and policy updates.
- Work with Account Executives on cross-selling opportunities and accessing resources within Gallagher.
We are looking for a solution-oriented individual with strong communication and interpersonal skills. You will be able to develop deep relationships with clients and build partnerships with colleagues quickly. People love working with you, and you with them.
Requirements
- Secondary School Diploma required, College or University Degree preferred.
- 3 to 5+ years of Commercial Insurance Brokering experience is ideal.
- Familiarity with coverages such as business package policies, Commercial Auto, E&O, D&O, Builder's Risks, and Cyber Liability is ideal.
- CAIB, CIP, CRM, or other relevant certifications/designations highly valued.
- Active and in good standing RIBO License.
- Knowledge of EPIC considered an asset.
Gallagher is a global leader in insurance, risk management, and consulting services. We empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it's with our brokerage division, our benefits and HR consulting division, or our corporate team.
We value inclusion and diversity, and we are an equal opportunity employer. We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics such as race, color, religion, creed, gender, sexual orientation, gender identity, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
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