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Technical Accounts Lead
2 months ago
We are seeking a highly skilled Technical Accounts Lead to join our Client Services team in North America. As a key member of our team, you will be responsible for managing a team of Technical Account Managers and working closely with customers to help them harness the power of public cloud technologies.
Key Responsibilities- Establish and manage monthly and quarterly Key Performance Indicators (KPIs) with leadership and coach your team to consistently exceed those goals
- Oversee day-to-day team operation and performance, and exceed business KPIs
- Develop and implement strategies to normalize and standardize communication and outreach between DoiT and customers/vendors
- Identify training needs and provide coaching for your team on DoiT processes, sales skills, and/or public cloud knowledge
- Collaborate with DoiT Cloud Reliability Engineering team & vendor support teams to ensure end customers have the necessary collaboration for technical support, deployment planning, and project management
- Work with Account Management leadership and the individual FSRs/AMs to deliver Quarterly Business Reviews (QBRs) to cloud vendors and mutual customers, when needed
- Develop and maintain deep knowledge, context, & ownership of the DoiT Cloud Products
- Collaborate with cross-functional teams in marketing, sales, and Client Services operations to ensure input is captured, and your plan for customers is widely understood
- Support and cover the Central/East Coast territory, which includes TAMs and customers, in Central and Eastern time zones
- Assist with hiring and evaluate talent across the North America region
- Serve as the primary contact to build and maintain relationships to influence long-term strategic direction, and act as a trusted advisor for 2-3 strategic customers
- Engage with client organizations to effectively position Google Cloud Platform and/or AWS solutions
- Deep technical experience with at least associate level certifications and 5+ years of experience working with AWS, GCP, or other major public cloud - mandatory
- Deep understanding of FinOps framework and FinOps Practitioner certification
- Strong technical skills that enable you to engage productively with DoiT and vendor technical teams
- Ability to adapt to fast-changing nature of public cloud market: pivot and learn quickly
- Ability to lead and influence a team
- Strong executive presence in a customer-facing role
- Strong verbal/written communication skills
DoiT is a global multicloud innovator that helps simplify the most important cloud challenges. Our vision is to deliver the true promise of the cloud by making it more accessible and transformative.
We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.
We are committed to creating an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.
