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Quality Improvement and Risk Management Lead
2 months ago
About Us
CMHA Durham is a non-profit community-based organization that provides mental health services to Durham Region. We are committed to delivering high-quality care and services to individuals and their families.
Job Summary
We are seeking a highly skilled Quality Improvement and Risk Management Lead to join our team. The successful candidate will be responsible for facilitating the management, collection, and analysis of clinical and non-clinical data to identify opportunities for quality improvement and risk management.
Key Responsibilities
- Facilitate the management, collection, and analysis of clinical and non-clinical data to identify opportunities for quality improvement and risk management.
- Participate as a member of the management team in providing expertise and guidance on continuous quality and risk management improvement initiatives.
- Liaise with staff to communicate and promote the importance of continuous improvement goals.
- Support teams on the use of continuous quality improvement and risk management tools and processes.
- Oversee the quality improvement plan activities and develop quarterly and annual quality reports.
- Lead the accreditation and certification process with the organization.
- Support the service feedback process, including assisting employees in early resolution and connecting with complainants to investigate and provide recommendations.
- Responsible for gathering and evaluating risk management data from the organization and analyzing data for patterns and trends in care delivery.
- Assist with organization-wide education and capacity building related to risk management and quality improvement.
- Coordinate consumer input/feedback surveys, reviewing results and providing recommendations for improvement.
- Stay up-to-date on best practices, trends, and applications related to continuous improvement.
- Collaborate with the management team and front-line employees to coordinate the review of adverse incidents, ensuring implementation of recommendations and risk mitigation strategies.
- Participate in various internal/external committees and community of practices.
Requirements
- Bachelor's degree in a related field, such as Planning, Risk Management, Public Administration, or Human Services.
- Minimum of three to five years of recent experience in leading/facilitating quality improvement initiatives.
- Extensive knowledge and understanding of quality and risk management principles, client safety, best practices, methods, and techniques.
- Knowledge of interdisciplinary care models.
- In-depth knowledge of issues analysis, policy development, clinical and operational issues, care processes, decision-making, process control, and management.
- Knowledge of local and national issues and trends in managed care and primary health care.
- Excellent verbal, written, and presentation communication skills.
- Ability to work effectively with staff and community organizations.
- Self-motivated, organized, creative, and able to work independently with good judgment.
- Ability to minimize risks adhering to established policies and procedures.
- Ability to initiate, manage, and implement multiple tasks simultaneously.
- Ability to effectively attain or exceed organizational goals and objectives and proactively drive quality improvement.
- Knowledge of MS Office (Word, Excel, PowerPoint, and Outlook) as well as the Internet.
What We Offer
CMHA Durham is a non-profit community-based organization that believes in providing mental and physical health care to everyone, regardless of class, race, sexuality, gender, age, faith, or ability. We offer a flexible working model, memberships to meditation apps, competitive vacation time, wellness time, and 100% employer-paid health benefits. We encourage work-life balance and expect it from our employees.
CMHA Durham endorses the principles of workforce diversity and does not use AI algorithms or automated decision-making in the recruitment process. All qualified candidates are encouraged to apply; however, only those selected for an interview will be contacted. Please advise us if you require any level of accommodation, and we will be happy to assist you.
