Technical Department Head

2 days ago


WhitchurchStouffville, Ontario, Canada Bay Area Underpinning Full time
The Service Manager role at Groundworks demands a highly skilled individual to oversee the service department in Stouffville, ON. Key responsibilities include leading a team of Service Technicians, managing equipment maintenance, and driving sales productivity. To excel in this role, the successful candidate will possess excellent communication and leadership skills, as well as a deep understanding of industry standards and company services.

Responsibilities:
- Direct a team of technicians and advisors to meet service department objectives and sales targets
- Stay up-to-date with industry developments, product innovations, and company services offered
- Build strong relationships with customers through prompt issue resolution and proactive engagement
- Identify and address recurring issues to ensure high-quality service delivery
- Conduct regular reviews to ensure compliance with service standards, emphasizing efficient repair task execution
- Collaborate with administrative staff to optimize service department operations

Requirements:
- Proven experience in management roles within specialized residential construction or related industries
- Strong technical, communication, and leadership abilities
- Fluency in English language

About Groundworks:
Groundworks is a renowned provider of foundation solutions and water management services, offering expert advice and innovative solutions to residential and commercial clients across North America.

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