Research Advisor

3 days ago


Calgary, Alberta, Canada WestJet Full time
About the Role

We are seeking a highly motivated and detail-oriented Research Advisor to join our Strategic Insights Team at WestJet. As a key member of our team, you will play a crucial role in understanding and improving the guest experience across WestJet.

Key Responsibilities
  • Conduct research and analysis to identify trends and insights that inform business decisions
  • Develop and implement research plans and programs to address business needs
  • Collaborate with stakeholders across the organization to ensure research findings are actionable and effective
  • Provide expert-level data analysis and interpretation to inform business decisions
  • Develop concise reports and dashboards to communicate complex research findings
Requirements
  • Bachelor's degree or higher in social sciences, mathematics, business, or a similar field
  • 5+ years of experience in research and analysis, including methodology design, recruitment, data analysis, and reporting
  • Expertise in net promoter score (NPS), customer feedback, concept/product research, customer journey mapping, and competitive benchmarking
  • Proven ability to analyze complex information and communicate insights effectively
  • Experience working with executives and external partners, with the ability to advise on actionable research findings
What We Offer
  • A fun and friendly culture with colleagues who work together to win
  • Travel privileges for you and your family, effective from your start date
  • Savings and Benefit programs that are flexible to meet your specific needs

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