Banking Relationship Manager

6 days ago

Vald'Or, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

At The Toronto-Dominion Bank, we're seeking a talented Personal Banking Associate to join our team in Val D'Or.

We're committed to delivering legendary customer experiences and believe that every colleague, regardless of their role, is customer-facing. As a Personal Banking Associate, you'll play a crucial role in establishing, building, and maintaining impactful relationships with our customers.

Your day will be filled with engaging customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions. You'll understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgment in confidential matters.

To succeed in this role, you'll need to possess strong administration, organizational, planning, and time management skills. A self-starter who works independently in a dynamic work environment, you'll also be a dynamic, diligent, and effective influencer with a can-do attitude to exercise initiative and handle several tasks and changing priorities.

A strong communicator with established customer experience skills, you'll effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner.

Key Responsibilities:
  • Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
  • Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgment in confidential matters
  • Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
  • Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
  • Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence
  • Participate in the timely and accurate completion of business processes and procedures
  • Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
Required Skills and Qualifications:
  • High School diploma and/or 1+ years of relevant experience
  • Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months
  • Post-Secondary or Undergraduate degree (in related field) preferred
  • Proficiency in using MS Office (Word, Excel, and Outlook), branch software, and internet
  • Knowledge of banking solutions and processes to advise customers
Benefits:

We offer a competitive salary range of $55,000 - $70,000 per year, depending on experience, as well as a comprehensive benefits package, including health and wellness programs, retirement savings plans, and opportunities for career growth and development.

Please note that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

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