Director of Business Analytics

6 days ago


Vaughan, Ontario, Canada 407 International Full time

Our organization is built on the principles of innovation, collaboration, and a commitment to excellence.

We are seeking a highly skilled Director of Business Analytics to join our team and lead the development of actionable insights for the 407 ETR contact centre.

In this role, you will oversee the day-to-day operation of the Business Analysis & Reporting team, create an inspiring team environment, and motivate team members.

About the Job:
  • Leadership Responsibilities:
    • Oversee the day-to-day operation of the Business Analysis & Reporting team
    • Create an inspiring team environment and motivate team members
    • Set and communicate team goals, delegate tasks, and set deadlines
    Data Analysis and Reporting Responsibilities:
    • Responsible for creating regular reports, presentations with business insights, and ad hoc reports requested by stakeholders
    • Accountable for ensuring all reports are completed accurately and on time as outlined in SLAs
    • Ensure the team meets productivity and service level targets
    Requirements:
    • Post-secondary diploma or degree in Business, IT, Data, Finance, Statistics, or a related field
    • Minimum 1-3 years leadership experience
    • Proficient in SQL querying and data manipulation techniques to extract, transform, and analyze data from various sources


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