Electronics and Wide Format Service Technician

2 weeks ago

Montreal, Quebec, Canada Cansel Full time
Job Title: Field Service Technician for Wide Format Printers

Job Type: Permanent Full Time

City, Province, Location: Montréal, Quebec, 101-C Rue Louvain Ouest

Job Summary:

The Electronics and Wide Format Service Technician will be responsible for the diagnosis and repair of various geospatial measurement equipment as it pertains to survey, mapping, construction, and related construction equipment as well as Wide Format printers.

Key Responsibilities:

• Troubleshoot both survey equipment and wide-format printers.

• Estimate service costs

• Bench service and calibrate various measurement equipment in-house including, but not limited to: total stations, optical and digital theodolites, lasers, locators, optical and digital levels, GPS systems, and data collectors. Provide repair and preventative maintenance on a selection of HP Wide Format Printers.

• Provide excellent customer service both over the phone and face to face, as well as can communicate technical information to non-technical audiences

• Identify and escalate issues requiring additional support to the Manufacturers and/or Service Manager as required

• Complete all required paperwork to ensure efficient tracking and documentation requirements are achieved

• Responsible for personal quality of workmanship and taking all necessary precautions to prevent customer service disruptions

• Maintain accurate parts stock, as assigned, counted periodically

• Operate a variety of hand and electronic tools to effectively and properly perform work tasks

• Ensure machines are wiped down after setup, and used parts and materials are properly disposed of and accounted for within our system.

• Perform other tasks as assigned or required by the Service Manager

About the Role:

This role requires a highly motivated individual able to work in a team environment and is willing to take on and learn new machine maintenance. Specific machine training will be provided.

Requirements:

• Post-secondary education in electronics technology

• Understanding of computer hardware, Windows operating system & I/O interfacing in Windows-based environments.

• Experience with Windows-based software diagnostic utilities and flash-loaders

• Strong diagnostic and analytical skills

• Must live in the area to ensure that travel time to client sites is within our desired response time

• French fluent 100% and occasional use of English

Bonus Points:

• Prior electronics/computer experience

• Experience repairing, and maintaining electronic equipment or wide-format printing equipment

• Demonstrated knowledge of electronic repair techniques and associated diagnostic repair equipment (knowledge of optical repair techniques and associated optical collimation equipment will set you apart)

• Computer/network troubleshooting skills related to connecting devices to a network

Why Choose Us:

Cansel offers a competitive compensation package, uncapped commission incentives for the sales team, flexible extended health and dental benefits program, group life, short term disability, long term disability, AD&D, and critical illness insurance, access to online pharmacy, company vehicle program for sales reps, employee referral program, book club program, free access to our online courses database, exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis, preferred rates on some gym memberships, preferred rates on personal insurance, and generous long service reward program.

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