Department Head
2 months ago
H&M is a fashion brand that offers the latest styles and inspiration. As a Department Manager, you will be responsible for various managerial tasks such as sales maximization, customer service, and department profitability while coaching teams within a department.
Key Responsibilities- People Management
- Organize and distribute work among staff, set priorities, and maintain an overview of tasks in accordance with the Store Manager.
- Manage, recruit, onboard, train, develop, and provide succession planning for staff in partnership with the Store Manager.
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Assist the Store Manager in maintaining an overview of Employee Relations responsibilities in the store.
- Maximize sales through operational and commercial focus to achieve profitability.
- Ensure team knowledge on all product, campaign, promotion, display guidelines, and merchandise information.
- Maintain garment presentation and visual standards according to H&M's expectations.
- Coordinate with the visual team on all activities concerning campaigns and promotions.
- Schedule staff within the department according to business needs.
- Make business decisions using sales and cost plans, budgets, and other tools.
- Complete cash office operational functions.
- Follow safety and security routines to prevent loss and ensure safety.
- May be assigned overall store responsibility in the absence of the Store Manager.
- Provide high-quality customer service and ensure the best shopping experience.
- Assist the Store Manager in establishing and overseeing sales and cost plans.
- Accurately record sales and worked hour figures.
- High School graduate or equivalent; Associate's or Bachelor's Degree preferred.
- 2-3 years of retail management experience, including direct supervisory experience.
- Ability to lift in excess of 20 pounds and stand for long periods.
- Exceptional customer service and interpersonal skills.
- Proven organizational and analytical skills.
- Ability to work strategically, tactically, and operationally.
- Open availability including evenings and weekends.
- Job Status: Non-Exempt, Hourly.
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