Mixologist

2 weeks ago

Toronto, Ontario, Canada AccorHotel Full time

Job Title: Bartender REIGN Part Time


About the Role:



  • Act as a personal representative of the Royal York, providing guests with exceptional service and practicing upselling techniques.
  • Ensure all guests leave happy and satisfied with the service and overall dining experience.
  • Have an extensive understanding of alcoholic and non-alcoholic beverages and their serving methods.

Main Responsibilities:



  • Report to duty punctually to maintain the integrity of coworkers and guests.
  • Consistently offer personal, friendly, and efficient service.
  • Have full knowledge of the menu, beverage lists, and special promotions in the outlet.
  • Take corrective actions when serving dissatisfied guests to achieve a positive outcome.
  • Prepare all beverages according to guest requests and coworkers' needs.
  • Maintain teamwork and good work ethics with guests and coworkers, assisting with duties while ensuring a positive experience.
  • Record and fill daily requisitions efficiently to maintain sufficient stock for each shift/day and complete monthly inventory.
  • Have read and understood all hotel policies, procedures, rules, and regulations outlined in the employee handbook.
  • Understand the concept of hours of operation for the restaurant/bar.
  • Be aware of safety and sanitation when handling beverages and equipment used in preparation.
  • Attend pre-shift briefings and monthly meetings to maintain open lines of communication with employees.
  • Understand the hotel's recycling program and procedures.
  • Immediately report any accidents involving guests, coworkers, or yourself to your manager.
  • Express concerns, suggestions, or comments to improve the guests' experience or overall operation.
  • Have a full understanding of all equipment used in the outlet, including the P.O.S. system, and be able to confidently use the Micros system for tasks such as closing, opening, and modifying guest checks.
  • Assist guests with selections and suggest wines that accompany meals.
  • Understand all other outlets' services and offices in the hotel and their locations.
  • Balancing all daily transactions and remitting according to policies and procedures.
  • Have a full understanding of alcohol handling procedures and policies.

Requirements:



  • Previous work experience in a restaurant/food and beverage setting.
  • Excellent interpersonal skills and a team player attitude.
  • Smart Serve training program certification.
  • Must be of the age of majority to serve alcoholic beverages.
  • Cash handling abilities.
  • Previous bartending experience in a well-established hotel and/or bar.

Work Arrangements:


No


Employment Type:


Part-time

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