Senior Operations Specialist

3 weeks ago


Vancouver, British Columbia, Canada Expedia Group Full time

Vancouver-based role only, in-office expected.

Senior Operations Specialist

Expedia Cruises is currently in search of a dedicated Program Specialist to help manage the day-to-day needs of our third-party technology solutions integral to the success of over 260 travel agencies and a network of more than 5,500 Vacation Consultants.

  • Key Responsibilities:
    • Be a subject matter expert for several of our third-party technical solutions (including booking platforms, CRM system, etc.)
    • Represent the voice of Expedia Cruises' business needs and various stakeholders (corporate team, franchisees, consultants, customers)
    • Drive overall awareness and adoption of these third-party platforms throughout the organization through communication, training support, documentation, and more.
    • Troubleshoot, problem solve, and improve – you'll dive deep into issues and identify solutions or create bug/feature tickets and see through completion
    • Manage new feature rollouts and feedback loops to both internal and external stakeholders
    • Provide regular, clear, and concise status updates to stakeholders and cross-functional teams
    • Report on key metrics and share key insights and findings
  • Requirements:
    • 3-5 years experience in program management or program support
    • Expertise in problem-solving, project coordination, planning, process development, and improvement skills
    • Degree in business or related discipline
    • Highly organized and able to adapt to changing needs with excellent attention to detail
    • Solid interpersonal skills including cross-functional team collaboration and service-oriented
    • Strong written and oral communication skills in complex scenarios
    • Critical thinking and problem-solving are required traits

The total cash range for this position in Vancouver is $71,500.00 to $100,000.00. Employees in this role have the potential to increase their pay up to $114,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.



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