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Optical Professional

2 months ago

Ottawa, Ontario, Canada EssilorLuxottica Group Full time
About the Role

We are seeking a highly skilled and experienced Licensed Optician to join our team at EssilorLuxottica Group. As a key member of our optical team, you will be responsible for delivering exceptional customer service and providing expert advice on eyewear and vision care.

Key Responsibilities
  • Welcome and engage with customers, setting clear expectations and providing personalized service.
  • Custom fit glasses and precisely place prescriptions in lenses, ensuring accurate and precise results.
  • Act as a leader in optical acumen, staying up-to-date with the latest trends and technologies.
  • Take and record measurements, accurately adjust and fit eyewear, and ensure finished products meet standards and customer needs.
  • Assist team members with complex product needs and prescriptions, providing expert guidance and support.
  • Accurately and thoroughly use technology, despite time pressure and customer volume, and demonstrate exceptional product knowledge and tool usage.
  • Proactively explore root causes of issues, think forward, and ensure customers are satisfied and expectations are exceeded.
  • Ability to multitask, prioritize, and manage time with competing priorities, striving for exceptional results on Brand KPIs and competencies.
  • Take pride in store appearance, help maintain a clean, attractive, and organized environment.
  • Inform management of safety opportunities and demonstrate safe work practices.
  • Resourceful, self-motivated, and committed to continual learning, improvement, and results.
  • Adhere to company policies and procedures, including discounts, promotions, and inventory management.
Requirements
  • High School graduate or equivalent.
  • State licensure.
  • Optical dispensing experience.
  • Strong customer service skills, including communication, listening, and team building.
  • Knowledge of current store merchandise.
  • Strong basic math skills.
  • Awareness of current fashion trends.
  • Selling skills, including the ability to use and carry an iPad/tablet.
  • Familiarity with POS, computers, and calculators.
  • Embracing new technology and change.
Preferred Qualifications
  • Previous customer service and retail experience.