Parts Advisor

3 weeks ago

Boucherville, Quebec, Canada Thermo King Eastern Canada Full time

Parts Advisor Job Description

About the Role:

We are seeking a skilled Parts Advisor to join our team at Thermo King Eastern Canada. As a key member of our parts department, you will be responsible for working with customers to provide exceptional service and support.

Responsibilities:

  • Safeguard inventory against shrinkage and conduct regular spot checks to ensure accuracy.
  • Order and receive main inventory and mobile inventories in a timely manner.
  • Provide phone support to customers regarding parts and resolve any issues efficiently.
  • Invoice and sell parts to customers while maintaining accurate records.
  • Support technicians and service advisors in securing required parts to complete work orders.
  • Coordinate the return of cores from customers and vendors.
  • Ensure confidentiality of suppliers and maintain accurate records.
  • Track and cycle count used units and heaters to optimize inventory levels.
  • Review work order parts usage to identify areas for improvement.
  • Provide counter support for parts issues to the shop and deliver parts to customer locations.
  • Source non-stock parts for service jobs and replenish assigned inventory daily.
  • Maintain accurate control of high-dollar items and pending orders/receipts.

Qualifications:

  • 3-4 years of experience in parts and/or inventory management.
  • Valid forklift license and ability to lift up to 50lbs.
  • Excellent interpersonal skills and ability to maintain a high level of professionalism.
  • Ability to communicate and react efficiently in a fast-paced environment.
  • Excellent organizational and time management skills.
  • Ability to use judgment and tact in handling general inquiries.
  • Superior customer service skills and ability to handle a large volume of work.
  • Bilingual French/English is required.

About Thermo King Eastern Canada:

We take pride in knowing that our progress begins with our team members. We provide a supportive working atmosphere with training and career advancement opportunities.

What We Offer:

  • Safety Boot Allowance
  • Paid Vacation
  • Life & Dependent Life Insurance
  • Long Term Disability and AD&D
  • Competitive Medical, Dental, and Vision Insurance Package
  • Employee & Family Assistance Program
  • RRSP Program
  • Referral Bonus Program
  • Career Advancement Opportunities & Training

How to Apply:

We thank all applicants; however, only those selected for an interview will be contacted. Upon request, disability-related accommodations are available for all candidates in the selection process.

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