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Customer Service Representative

2 months ago


Moose Jaw, Saskatchewan, Canada FirstTecPro Full time
Job Summary

We are seeking a highly skilled Customer Information Service Representative to join our team at FirstTecPro. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and resolving any issues that may arise.

Key Responsibilities
  • Gathering and Preparing Communications Material

You will be responsible for gathering and preparing communications material to assist in resolving customer inquiries and issues.

Addressing Customer Complaints and Concerns

You will work closely with customers to address their complaints and concerns in a timely and professional manner.

Providing Information and Support

You will provide accurate and timely information to customers, addressing their inquiries and resolving any issues that may arise.

Maintaining Records and Statistics

You will maintain accurate records and statistics to ensure that customer interactions are properly documented and analyzed.

Performing General Office Duties

You will perform general office duties, including answering phones, responding to emails, and maintaining a clean and organized workspace.

Requirements
  • Education

Secondary (high) school graduation certificate

Experience

7 months to less than 1 year of experience, or equivalent experience

Computer and Technology Knowledge
  • MS Office

Proficient in MS Office, including Word, Excel, and PowerPoint

MS Project

Knowledge of MS Project, including project management and scheduling

Quick Books

Experience with Quick Books, including accounting and financial management

Spreadsheet

Proficient in spreadsheet software, including data analysis and reporting

Security and Safety
  • Basic Security Clearance

Must have basic security clearance

Bondable

Must be bondable

Criminal Record Check

Must undergo a criminal record check

Personal Suitability
  • Client Focus

Must have a strong client focus and be able to provide exceptional customer service

Efficient Interpersonal Skills

Must have efficient interpersonal skills and be able to communicate effectively with customers and colleagues

Excellent Oral Communication

Must have excellent oral communication skills and be able to articulate complex information in a clear and concise manner

Reliability

Must be reliable and able to work independently with minimal supervision

Team Player

Must be a team player and able to work collaboratively with colleagues to achieve common goals

Judgement

Must have good judgement and be able to make sound decisions in a fast-paced environment

Screening Questions
  • Availability

Must be available to start immediately

Student Status

Must not be a student

Work Eligibility

Must be legally eligible to work in Canada

Relocation

Must be willing to relocate for this position