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Wireless Sales Representative
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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Information Service Representative to join our team at FirstTecPro. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and resolving any issues that may arise.
Key Responsibilities- Gathering and Preparing Communications Material
You will be responsible for gathering and preparing communications material to assist in resolving customer inquiries and issues.
Addressing Customer Complaints and ConcernsYou will work closely with customers to address their complaints and concerns in a timely and professional manner.
Providing Information and SupportYou will provide accurate and timely information to customers, addressing their inquiries and resolving any issues that may arise.
Maintaining Records and StatisticsYou will maintain accurate records and statistics to ensure that customer interactions are properly documented and analyzed.
Performing General Office DutiesYou will perform general office duties, including answering phones, responding to emails, and maintaining a clean and organized workspace.
Requirements- Education
Secondary (high) school graduation certificate
Experience7 months to less than 1 year of experience, or equivalent experience
Computer and Technology Knowledge- MS Office
Proficient in MS Office, including Word, Excel, and PowerPoint
MS ProjectKnowledge of MS Project, including project management and scheduling
Quick BooksExperience with Quick Books, including accounting and financial management
SpreadsheetProficient in spreadsheet software, including data analysis and reporting
Security and Safety- Basic Security Clearance
Must have basic security clearance
BondableMust be bondable
Criminal Record CheckMust undergo a criminal record check
Personal Suitability- Client Focus
Must have a strong client focus and be able to provide exceptional customer service
Efficient Interpersonal SkillsMust have efficient interpersonal skills and be able to communicate effectively with customers and colleagues
Excellent Oral CommunicationMust have excellent oral communication skills and be able to articulate complex information in a clear and concise manner
ReliabilityMust be reliable and able to work independently with minimal supervision
Team PlayerMust be a team player and able to work collaboratively with colleagues to achieve common goals
JudgementMust have good judgement and be able to make sound decisions in a fast-paced environment
Screening Questions- Availability
Must be available to start immediately
Student StatusMust not be a student
Work EligibilityMust be legally eligible to work in Canada
RelocationMust be willing to relocate for this position