Technology Infrastructure Operations Practice Lead

1 week ago

Edmonton, Alberta, Canada Erbil International Airport Full time

Job Title: Technology Infrastructure Operations Practice Lead

Job Summary:

The Technology Infrastructure Operations Practice Lead will oversee and guide the operations of the IT infrastructure practice within Erbil International Airport. This role involves providing technical leadership to a team of infrastructure professionals, developing best practices and standards, implementing operational processes, and fostering innovation to optimize infrastructure performance, reliability, and security.

Key Responsibilities:

  1. Participate in the Solution Review Board, providing technical expertise and guidance on proposed solutions and initiatives.
  2. Offer technical advisory services to internal teams and stakeholders, helping them make informed decisions regarding infrastructure technologies and implementations.
  3. Develop and maintain infrastructure roadmaps aligned with business objectives, outlining future initiatives and technology enhancements.
  4. Optimize current technologies and processes to enhance performance, reliability, and cost-effectiveness of IT infrastructure operations.
  5. Ensure the accuracy and completeness of the Configuration Management Database (CMDB) configuration and process.
  6. Ensure adherence to ITIL or similar frameworks to enhance operational efficiency and service delivery.
  7. Provide technical guidance and expertise to address complex infrastructure challenges and optimize performance.
  8. Stay abreast of emerging technologies and industry trends to inform infrastructure strategy and decision-making.
  9. Offer technical architectural leadership, designing and validating scalable and resilient infrastructure solutions.
  10. Provide technical direction and leadership for the IT infrastructure practice, aligning it with the organization's overall goals and objectives.

Requirements:

Education: Bachelor's degree in Information Technology and/or Computing Systems Technology

Experience: 5+ years of relevant experience in infrastructure operations practice/team leadership

Competencies and Knowledge: In-depth understanding of IT infrastructure technologies and architectures, experience in providing technical leadership and direction to teams, familiarity with industry best practices and emerging trends in IT infrastructure management.

Reports to: Director, Modernization

Band: Pay Band 9

Salary: $57.08 - $63.26 per hour

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