Client Advisor Intern
3 weeks ago
Key Responsibilities:
* Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch
* Identify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contact
* Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
* Understand & resolve client concerns, where possible, at first point of contact
* Educate & assist clients with using RBC digital capabilities
* Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions
Requirements:
* Proven customer service skills, preferably in the financial or service industry
* Drive and self-motivation, as well as excellent communication skills and emotional intelligence
* Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
* Personal flexibility to work flex hours
* Eagerness to learn and determination to succeed
What We Offer:
* A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
* A world-class training program in financial services
* Excellent career development and access to a variety of job opportunities across business and geographies
* Leaders who support your development through coaching and managing opportunities
* Work in a dynamic, collaborative, progressive, and high-performing team
Job Skills: Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy
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