Senior Property Claims Specialist
4 weeks ago
We're seeking a Senior Field Claims Representative to join our team in the Sudbury region. As a key member of our claims team, you'll be responsible for investigating complex commercial and personal lines property claims in a timely and respectful manner.
Key Responsibilities:- Investigate claims through communication with customers, contractors, consultants, and other related parties.
- Handle field tasks on behalf of telephone adjusters.
- Provide exceptional customer service to external and internal customers, answering queries related to the claims process.
- Document claim files by meeting with involved parties and obtaining reports and statements.
- Analyze information, interpret insurance policy wording, determine coverage, and assess damage.
- Negotiate with customers, claimants, lawyers, and insurers to settle claims.
- Maintain current knowledge of insurance products and appraisal or investigation techniques.
- University degree or college diploma or equivalent business experience.
- 5-7 years of experience handling personal and commercial property claims, with at least partly acquired experience in the field.
- Demonstrated passion for customer service with strong written and verbal communication skills.
- Self-motivated and goal-oriented, capable of working in a fast-paced and changing environment.
- Strong aptitude for technology with excellent computer skills.
- Demonstrated problem-solving and troubleshooting skills.
- Valid driver's license with a good driving record.
- Ability to travel on short notice.
As a permanent member of our team, you'll enjoy a range of benefits, including a financial rewards program, an industry-leading Employee Share Purchase Plan, an extensive flex pension and benefits package, and flexible work arrangements.
We're committed to supporting your growth and development, with access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
Our dynamic workplace learning ecosystem offers learning journeys, interactive online content, and inspiring programs to help you reach your goals.
We're proud to offer an inclusive employee-led network to educate, inspire, amplify voices, build relationships, and provide development opportunities.
Our inspiring leaders and colleagues will lift you up and help you grow, and our Community Impact program allows you to contribute to your community in a meaningful way.
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