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Strategic Operations Manager

2 months ago

Thunder Bay, Ontario, Canada GardaWorld Full time
About the Role

GardaWorld is seeking a seasoned Service Delivery Manager to lead our team in delivering exceptional services. As a key member of our organization, you will be responsible for overseeing the day-to-day operations, ensuring seamless execution, and driving business growth.

Key Responsibilities
  • Develop and implement strategic plans to enhance service delivery and improve customer satisfaction.
  • Lead cross-functional teams to achieve operational excellence and meet business objectives.
  • Collaborate with stakeholders to identify opportunities for process improvements and implement changes.
  • Monitor and analyze key performance indicators (KPIs) to inform data-driven decisions.
  • Build and maintain strong relationships with clients, vendors, and internal teams to ensure successful partnerships.
Requirements
  • Proven track record of success in a leadership role, with a focus on service delivery and operations management.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong business acumen and understanding of the service industry.