Senior Business Systems Operations Manager

5 days ago


Edmonton, Alberta, Canada Civeo Full time

Civeo, a global workforce accommodation specialist, seeks an experienced professional for the role of Senior Business Systems Operations Manager. The ideal candidate will have a strong background in hospitality applications and related business processes.

Salary: $120,000 - $180,000 per annum, depending on experience.

About the Role

The Senior Business Systems Operations Manager will be responsible for the delivery and support of Civeo's technologies required to manage Civeo Operations functions within the business. This includes Civeo's Reservation Management System Innfinity and related 3rd party applications (Access Control, House Keeping, Food Management, etc.).

  • Extend the use of the applications for the management and operations staff through continual enhancement and development.
  • Support system implementations, enhancements and upgrades; assist with technical infrastructure issues.

The successful candidate will work closely with key stakeholders to identify reporting and application solutions related to Operations and Food Services. They will also document detailed business requirements including system flow charts, data flow diagrams, application interfaces, data mappings and process flows.

Key Responsibilities:

  • Configuration of operational applications including but not limited to, Innfinity, Micros Simphony POS, Access Control Systems, and the related 3rd party applications.
  • Support development and technical resources through the SDLC.

Requirements Gathering & Analysis:

  • Work with departments to align workflow and share best practices to increase efficiencies in Reservation Management, Housekeeping, and Food Services.
  • Document detailed business requirements including system flow charts, data flow diagrams, application interfaces, data mappings and process flows.

Education/Experience:

  • Post-secondary degree or Diploma in Business Operations, IT, or other related discipline considered an asset.
  • Minimum of 8+ years of experience with hospitality applications and related business processes (Reservation Management, Retail and Point of Sale processing, Access Control, Food Services).

Skills & Abilities:

  • Excellent verbal & written communication skills.
  • Demonstrated project management skills.

Civeo is committed to providing inclusive, equitable and respectful workplaces to our employees and for our communities we serve. We continuously seek to improve our diversity and inclusion practices to establish a respectful and collaborative workforce.



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