IT Support Specialist

3 weeks ago

Vaughan, Ontario, Canada Plan Group Full time
Job Summary

As a skilled IT Service Desk Technician, Level II, you will be responsible for providing exceptional technical support to our team members across Canada. Your excellent problem-solving, communication, and interpersonal skills will enable you to effectively troubleshoot and resolve complex technical issues.

Key Responsibilities
  • Provide direct support to all executives and manage senior escalations
  • Conduct deep dive analysis of branch environments and provide white glove service
  • Assist in implementing technology-based business solutions and research industry best practices
  • Respond to and resolve IT ServiceDesk tickets with team's SLA
  • Maintain close contact and open communications with end users until an issue has been resolved
Requirements
  • 5+ years of level II Desktop and Network support in Windows 10 environment
  • 3+ years of advanced technical knowledge and business insight, handle escalations and specialized services
  • Onsite and remote technical support and troubleshooting for all employees and teams across Canada
  • Experience of providing technical training to peers and other departments
Preferred Qualifications
  • University degree in Computer Engineering, Network Engineering, Computer Science or a related field
  • Certifications such as Cisco CCNA, MCP/MCSA/MCSE/A+/ITIL
What We Offer

As a valued member of our team, you will have the opportunity to work with a dynamic and supportive group of professionals. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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