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Market Hospitality Manager
2 months ago
Job Title: Market Hospitality Lead
Job Summary:
We are seeking a highly skilled and experienced Market Hospitality Lead to join our team at McDonald's. As a Market Hospitality Lead, you will be responsible for managing the activities of our restaurants to ensure exceptional customer experience and service excellence.
Key Responsibilities:
- Support the operations team in developing and implementing restaurant-specific customer service strategies, in consultation with the restaurants and operations team, and in line with the national strategy.
- Lead a team of Hospitality Leaders in delivering effective world-class hospitality, sales techniques, merchandising standards, and restaurant policies and procedures.
- Analyze restaurant customer service through analytical tools and restaurant visits, identifying opportunities and the best use of guest-focused restaurant resources to improve sales and restaurant operations.
- Launch and evaluate new programs and initiatives that impact business performance and profitability, in consultation with the Operations team and in line with the national strategy.
- Anticipate employee and guest needs and proactively address them.
- Stay up-to-date with new industry trends and developments and proactively seek to innovate and continuously improve the guest experience and delight the guest, through consultation with the Operations team and in line with the national strategy.
Requirements:
- Previous management or leadership experience with demonstrable skills and success in leading and developing others.
- Minimum 5 years previous restaurant or hospitality experience.
- Ability to interact with various levels of McDonald's organization.
- Strong communicator with the ability to build lasting relationships.
- Exercises interpersonal skills to influence a culture of guest experience.
- Ability to handle difficult situations/conversations, while maintaining positive guest relations.
- Dedication to increasing the guest experience through proactive anticipation of guest needs.
- Personal vehicle required for traveling throughout the workday.
Working Environment:
The working environment will consist of restaurant settings. Hours of work could include evenings and weekends. Travel will be within the market area and occasional travel outside the market area may be required to attend workshops or classes.
Compensation and Benefits:
$45,000 per year, travel allowance, medical/dental benefits, and discounted/free meals.
