Technical Support Specialist

2 weeks ago


Toronto, Ontario, Canada Dirox Canada Limited Full time

Dirox Canada Limited is seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to users experiencing difficulties with computer systems, networks, and internet connectivity.

About the Role

This is a permanent position that requires 3 years of experience in a similar role. The ideal candidate will have a strong understanding of computer systems, networking protocols, and internet technologies.

Key Responsibilities
  • Respond to user requests for technical support via phone, email, or in-person meetings
  • Consult user guides, technical manuals, and other documents to research and implement solutions to technical issues
  • Provide training and advice to users on how to use computer systems and software effectively
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Supervise and provide guidance to junior technical support staff as needed
  • Provide business systems, network, and internet support to users in response to identified difficulties
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 3 years of experience in a technical support role
  • Strong understanding of computer systems, networking protocols, and internet technologies
  • Excellent communication and problem-solving skills
What We Offer
  • An estimated salary of $55,000 per year based on location and experience
  • A comprehensive health care plan
  • A permanent work term with 37.5 hours per week
  • Opportunities for professional growth and development

Please note that this is an estimated salary range based on industry standards and may vary depending on individual circumstances.



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