Club Operations Manager

3 weeks ago

Toronto, Ontario, Canada GoodLife Fitness Full time

Job Summary:

The Club Operations Manager is responsible for leading a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for both Members and Associates.

Key Responsibilities:

  • Manages, monitors and completes processes, expectations and duties to ensure a clean and safe club, friendly associates, and supports an automated brand.
  • Offers and ensures consistent friendly customer service.
  • Completes and leads cleanliness duties using standards, policies, processes and guidelines.
  • Ensures club cleanliness practices and process expectations are being met to provide members and associates with a clean and safe environment.
  • Leads and trains the handling of member concerns and resolves escalated member complaints.
  • Identifies, informs and uses effective action plans to solve club duties and processes that are not meeting expectation.

Leadership and Development:

  • Manages direct reports and the people requirements of the Department/Team using provided tools and resources to ensure the successful execution of all key responsibilities and tasks, retention of great talent, and high Associate engagement.
  • Facilitates recruitment of direct reports to ensure adequate resourcing based on approved Department/Team budget.
  • Leads the onboarding, coaching, learning, development, and performance management of all direct reports to ensure a positive and safe working experience.

Financial Management:

Achieves revenue goals and controls expenses to reach provided budgets to financially manage their location effectively.

Requirements:

  • High School Diploma
  • Experience leading, training and motivating teams.
  • Experience exceeding individual and team sales goals.
  • Intermediate verbal communication skills.
  • Written communication skills.
  • Customer service skills.
  • Basic proficiency in the use of computers/technology (e.g., Microsoft office/apps, internet).
  • Remains calm under pressure and can handle stress.
  • Is dedicated to meeting the expectations and requirements of both internal and external customer.
  • Provides challenging tasks and assignments.
  • Clearly assigns responsibility for tasks and decisions.
  • Creates a climate in which people want to do their best.

What We Offer:

  • Ongoing training and development to ensure a long and successful career path
  • Opportunities for advancement
  • Free Fitness membership
  • Group health care plans
  • Fun and energetic atmosphere to come to every day

Compensation:

$40,000.00 - $50,000.00

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