Security Operations Manager

3 weeks ago

Montreal, Quebec, Canada Accor Hotels Full time
Job Title: Security Manager

Raffles Hotels & Resorts is a renowned luxury hospitality brand with a collection of award-winning hotels in vibrant destinations worldwide. Our hotels are known for their unique character, high standards of product and service, and commitment to excellence.

Job Summary:

We are seeking a highly skilled and experienced Security Manager to join our team. The successful candidate will be responsible for leading our Security team to provide exceptional service to all team members, overseeing the day-to-day management of the Security department, and ensuring overall Guest and Colleague safety through the implementation and review of hotel-wide security measures.

Key Responsibilities:

  • Lead and guide the Security team to provide best-in-class service to all team members
  • Oversee the day-to-day management of the Security department, including supervising Security staff from an outsourcing company
  • Ensure overall Guest and Colleague safety through the implementation and review of hotel-wide security measures
  • Implement appropriate training methods to ensure that the entire Security team is familiar with the standards and can apply them
  • Responsible for training all newly hired employees in fire safety and first aid
  • Cooperate with other hotel security agencies and law enforcement agencies and investigate all security issues
  • Act as a liaison within the community and policing forces to maintain awareness of current security issues
  • Complete daily Security reports
  • Perform lock audits as required and assist in maintaining key control
  • Manage the departmental budget
  • Balance operational, administrative, and Colleague needs
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures, and service standards
  • Follow all safety policies
  • Be knowledgeable in the use of all security equipment, i.e., radios, cameras, electronic lock systems, and report any safety, security, and/or fire hazards or violations
  • Computer literate in Microsoft Windows applications required

About Us:

We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities.

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