Service Delivery Expert
3 weeks ago
Job Title: Service Delivery Expert
About Us: At BioTalent, we are dedicated to providing exceptional service and support to our customers. We are seeking a highly skilled and experienced Service Delivery Expert to join our team.
Salary: $85,000 - $110,000 per year
Job Description: As a Service Delivery Expert, you will be responsible for delivering high-quality service and support to our customers. This includes troubleshooting and repairing equipment, completing Preventative Maintenance and field modifications, and providing training and technical support as needed.
Key Responsibilities:
- Deliver exceptional customer service and support through prompt and effective resolution of technical issues.
- Perform routine maintenance and repairs on equipment to ensure optimal performance and minimize downtime.
- Complete Preventative Maintenance and field modifications in accordance with established schedules and protocols.
- Provide training and technical support to junior staff members as needed.
- Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
- Maintain accurate and detailed records of service activities and customer interactions.
- Stay up-to-date with industry developments and advancements in technology to continuously improve service delivery.
Requirements:
- Three years' experience in the medical device industry.
- Proven track record of delivering exceptional customer service and support.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Ability to work independently and as part of a team.
- High school diploma or equivalent required; bachelor's degree preferred.
Working at BioTalent: We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity.
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