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Client Success Director

2 weeks ago


Markham, Ontario, Canada Sage Recruiting Full time
About the Job
Sage Recruiting is seeking an experienced Client Success Director to join our team. In this role, you'll be responsible for leading our client success initiatives and ensuring that our clients achieve their goals. You'll work closely with our sales team to identify new business opportunities and develop strategic plans to drive growth.

Key Responsibilities:
• Lead client success initiatives to ensure clients achieve their goals
• Work closely with the sales team to identify new business opportunities
• Develop strategic plans to drive growth and increase revenue
• Supervise a team of 7-10 Customer Support Analysts
• Oversee processes to ensure both objectives and client satisfaction are met

About You
We're looking for a candidate with 2-3+ years experience leading and managing a team. A Bachelor's Degree or College Diploma is required, along with experience in Customer Service (preferably in the software industry). Excellent organizational skills and time management are essential, as well as the ability to manage multiple priorities and deliver quality results on time.