Restaurant Operations Manager
3 weeks ago
Restaurant Operations Manager
We are seeking a skilled Restaurant Operations Manager to join our team at Denny's. As a Restaurant Operations Manager, you will be responsible for supporting the General Manager in overall restaurant operations, execution, management of staff, controllable profit plan achievement, guest count growth, and sales building activities.
Key Responsibilities
- Prepare and interpret financial and operational reports, analyze data, and develop solutions to ensure operating goals are achieved
- Assist the General Manager by overseeing assigned shifts; monitors brand standards execution and adherence by directing hourly staff to achieve guest service standards in a clean and pleasant environment
- Develop and coach hourly employees on brand standards, internal policies and procedures, and other guest focused programs to exceed guest service standards
- Work with the General Manager to attract, hire, onboard and retain the best hourly talent
- Work with the General Manager to develop hourly employees through corporate training programs, individual development plans, and system assignments
- Help maintain compliance with Denny's Brand Standards, including all provincial, local and federal regulations
- Demonstrate a strong commitment to guest satisfaction and Denny's Core Values when interacting with others
Requirements
- 2+ years of experience in the restaurant or hospitality industry; leadership/operations experience strongly preferred
- Effective communicator in English, both orally and in writing
- Agility to interpret and analyze financial statements
- Team player, collaborative and attentive
- Excellent guest service and people skills
- Self-motivated, organized, and able to multitask effectively
- Licensed to operate an automobile without restrictions and have reliable transportation to meet banking obligations
- Legally entitled to work in Canada
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