IT Operations Specialist

2 weeks ago

Winnipeg, Manitoba, Canada Randstad Canada Full time
About the Role

We are seeking an IT Operations Specialist to join our team in Randstad Canada. In this role, you will play a pivotal part in ensuring the seamless functionality of laptops and computer equipment.

You will be responsible for imaging and configuring laptops, handling equipment logistics, troubleshooting technical issues, and providing valuable support to our users. Your meticulous attention to detail, technical expertise, and collaborative spirit will contribute to the efficiency of operations and the protection of client data.

This is an excellent opportunity to gain practical experience in IT support and operations, working directly with laptops and computer equipment, and honing your technical skills. You will enjoy a diverse set of responsibilities, from configuring laptops to handling logistics and troubleshooting, ensuring that no two days are the same.

Key Responsibilities
  • Follow pre-defined processes to image and configure laptops, including installing software.
  • Pack and ship computer equipment to users, including arranging the courier.
  • Receive computer equipment returned to the office, including arranging the courier.
  • Prepare laptops and related hardware for liquidation/disposal.
  • Provide general troubleshooting of technical issues.
  • Update service tickets in a timely and detailed manner.
  • Communicate progress and escalate for assistance.
  • Work with others, both internally and externally, to complete requests and issues in a productive and courteous manner.
  • Protect client data and privacy.
Requirements
  • Proficiency in imaging and configuring laptops, installing software, and troubleshooting technical issues, with a minimum of 3 years of related experience.
  • Ability to manage equipment logistics, including packing and shipping computer equipment to users and handling equipment returns, while ensuring timely courier arrangements.
  • Experience in updating service tickets in a detailed and timely manner, along with the ability to communicate progress and escalate issues for assistance when needed.
  • Strong communication and interpersonal skills to collaborate effectively with internal and external teams, providing courteous and productive assistance.
  • Awareness and commitment to protecting client data and privacy, with a strong sense of responsibility for maintaining confidentiality and security.
Compensation

The estimated annual salary for this position is around $55,000-$65,000 CAD, depending on location and experience.

About Us

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

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