Store Operations Manager
6 days ago
**About Coach**
Come and take your career to the next level with Coach, a global leader in accessories and lifestyle products.
**Job Title: Store Operations Manager**
**Estimated Salary: $65,000 - $85,000 per year**
**Location:** Various locations across the country (not specified)
As a Store Operations Manager at Coach, you will be responsible for leading a team of sales associates to achieve sales goals, driving business growth, and ensuring exceptional customer service.
**Key Responsibilities:
- Communicate sales goals and expectations to the team, track store performance, and drive sales through effective leadership and motivation.
- Hold sales team members accountable for meeting productivity targets and provide coaching and support to improve individual performance.
- Develop and implement sales strategies to drive business growth, including clienteling, sourcing new customers, and maintaining relationships with existing ones.
- Stay up-to-date with local market trends and adapt sales strategies accordingly to ensure alignment with business objectives.
- Maintain a professional image by adhering to Coach's guide to style and serving as a brand ambassador in the local community.
- Resolve customer complaints in a timely and effective manner, partnering with store management when necessary.
- Foster long-term relationships with customers to drive repeat business and encourage staff to do the same.
- Develop and maintain product knowledge skills to provide expert advice to customers and stay aware of current collections.
- Collaborate with store management to protect and drive the needs of the business, including staffing decisions that impact sales performance.
**Requirements and Qualifications:
- Proven leadership experience in a retail or sales environment.
- Strong communication and interpersonal skills, with the ability to motivate and coach a team.
- Ability to analyze sales data and develop targeted strategies to drive business growth.
- Excellent customer service skills, with a focus on building long-term relationships.
- Knowledge of fashion trends and product lines, with a passion for delivering exceptional customer experiences.
**Benefits:**
- A competitive salary range of $65,000 - $85,000 per year.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment that fosters collaboration and teamwork.
Why join Coach? As a Store Operations Manager, you will have the opportunity to lead a talented team, drive business growth, and deliver exceptional customer experiences. You will be part of a global company with a rich history and commitment to excellence. We offer a competitive salary, ongoing training and development, and a dynamic work environment that values collaboration and teamwork.
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