Store Operations Manager

6 days ago


Old Toronto, Canada COACH Full time

**About Coach**

Come and take your career to the next level with Coach, a global leader in accessories and lifestyle products.

**Job Title: Store Operations Manager**

**Estimated Salary: $65,000 - $85,000 per year**

**Location:** Various locations across the country (not specified)

As a Store Operations Manager at Coach, you will be responsible for leading a team of sales associates to achieve sales goals, driving business growth, and ensuring exceptional customer service.

**Key Responsibilities:

  • Communicate sales goals and expectations to the team, track store performance, and drive sales through effective leadership and motivation.
  • Hold sales team members accountable for meeting productivity targets and provide coaching and support to improve individual performance.
  • Develop and implement sales strategies to drive business growth, including clienteling, sourcing new customers, and maintaining relationships with existing ones.
  • Stay up-to-date with local market trends and adapt sales strategies accordingly to ensure alignment with business objectives.
  • Maintain a professional image by adhering to Coach's guide to style and serving as a brand ambassador in the local community.
  • Resolve customer complaints in a timely and effective manner, partnering with store management when necessary.
  • Foster long-term relationships with customers to drive repeat business and encourage staff to do the same.
  • Develop and maintain product knowledge skills to provide expert advice to customers and stay aware of current collections.
  • Collaborate with store management to protect and drive the needs of the business, including staffing decisions that impact sales performance.

**Requirements and Qualifications:

  • Proven leadership experience in a retail or sales environment.
  • Strong communication and interpersonal skills, with the ability to motivate and coach a team.
  • Ability to analyze sales data and develop targeted strategies to drive business growth.
  • Excellent customer service skills, with a focus on building long-term relationships.
  • Knowledge of fashion trends and product lines, with a passion for delivering exceptional customer experiences.

**Benefits:**

  • A competitive salary range of $65,000 - $85,000 per year.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that fosters collaboration and teamwork.

Why join Coach? As a Store Operations Manager, you will have the opportunity to lead a talented team, drive business growth, and deliver exceptional customer experiences. You will be part of a global company with a rich history and commitment to excellence. We offer a competitive salary, ongoing training and development, and a dynamic work environment that values collaboration and teamwork.



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