Assistant Store Manager

1 month ago

Kitchener, Ontario, Canada Farm Boy Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Store Manager to join our team at Farm Boy Inc. As a key member of our store management team, you will be responsible for assisting the Store Manager in the day-to-day operation and management of the assigned store.

Key Responsibilities
  • Customer Service: Provide exceptional customer service while supporting Farm Boy's vision of delivering the best fresh shopping experience.
  • Team Leadership: Work with the Store Manager, Department Managers, and Retail Specialists to execute strategies aimed at achieving stated goals, such as financial results.
  • Communication: Lead the team through consistent and effective communication, including one-on-one coaching, huddles, metrics, product knowledge, and corporate policies and procedures.
  • Team Development: Develop, interview, train, review, coach, motivate, and recognize team members while maintaining confidentiality and trust.
  • Policy Promotion: Promote company policy to ensure compliance, as communicated in management meetings, policy and procedure manuals, employee handbooks, written directives, and Human Resources policies.
  • Health and Safety: Assist in implementing the health and safety program and act on recommendations made by the Joint Health and Safety Committee.
  • Community Involvement: Participate in community events and ensure Farm Boy's continued community presence.
  • Retail Operations: Support the Store Manager in retail operations and deliverables, such as inventory, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, scheduling, and payroll.
  • Financial Management: Ensure the store's financial information, safe management, document maintenance, and retention are properly managed, and preserve the integrity of individual front-end staff.
  • Additional Responsibilities: May be requested to undertake other related duties on a periodic basis.
Qualifications
  • Education and Experience: Typically requires completion of a post-secondary program with an emphasis in business, plus 5 to 7 years of progressively responsible managerial experience in retail, preferably in the perishable food industry, or an equivalent combination of education and experience.
  • Certifications: Successful completion of a Public Health Food Handler certification, Smart Serve plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
  • Skills and Abilities: Good knowledge of retail industry, food products, and superior standards of quality; skilled at working in a fast-paced environment while maintaining priorities and a high level of performance; excellent organizational, interpersonal, and analytical skills; excellent team building and team participation skills; ability to learn manual and automated systems/tools; experience in working with various computer software programs, such as Microsoft Office.
  • Work Environment: Providing service to several people or departments, working under many simultaneous deadlines; required to stand and walk for long periods of time during shift; required to lift, carry, or handle heavy objects.

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