Quality Manager

4 weeks ago

Toronto, Ontario, Canada Centre for Addiction and Mental Health Full time

Job Title: Quality Manager

The Centre for Addiction and Mental Health (CAMH) is seeking a Quality Manager to join its Clinical Laboratory and Diagnostic Services team. In this role, you will be responsible for managing the overall Quality Management System (QMS) for the Clinical Laboratory, Point of Care Testing (POCT), and Laboratory Information System (LIS).

Key Responsibilities:

  • Conduct quality audits and risk assessments in accordance with regulatory requirements.
  • Manage documentation control and record-keeping processes.
  • Develop personnel training, education, and competency programs.
  • Monitor and analyze quality metrics, non-conformance events, and customer satisfaction surveys.
  • Establish and develop inter-professional collaboration with quality, risk, legal, and clinical departments in the organization.
  • Promote a culture of quality and safety.
  • Manage the quality assurance of research services.

Requirements:

  • Graduate of an accredited General Medical Laboratory Technologist (MLT) program or equivalent education recognized by CSMLS.
  • Member in good standing with the College of Medical Laboratory Technologists of Ontario (CMLTO).
  • Bachelor's degree or higher in medical laboratory science, biological science, chemistry, or a related field.
  • Training or education certificates relevant to quality management in laboratory medicine and point of care testing.
  • Five (5) + years of experience working in a clinical laboratory setting, with a focus on quality management system.
  • Proven knowledge of regulatory requirements and quality assurance principles.
  • Experience in a leadership or management role.
  • Strong analytical and problem-solving skills, attention to detail is essential.
  • Excellent communication skills, and the ability to work effectively with a diverse team.

Preferred Qualifications:

  • Excellent interpersonal and communication skills.
  • Works well in a busy environment.
  • Strong organizational skills, possesses analytical thinking and problem-solving skills, and is able to exercise initiative and good judgment.
  • Ability to prioritize tasks to ensure reliable and prompt client care while achieving high work efficiency and meeting deadlines.
  • Computer skills, proficiency with Microsoft Office, and sound knowledge of the laboratory information system.
  • Ability to work with clients of diverse cultural and social backgrounds.

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

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