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Pharmacy Technician Specialist

1 week ago

Edmonton, Alberta, Canada Shoppers Drug Mart Full time

About the Role:

As a Pharmacy Technician at Shoppers Drug Mart, you will play a vital role in providing exceptional customer service and supporting the technical functions of dispensing prescriptions.

Duties and Responsibilities:

  • Greet customers promptly and gather prescription information according to Standards

  • Perform duties in priority according to Role assigned on Role Assignment Schedule

  • Refer to the pharmacist all clinical inquiries

  • Accurate dispensing prescription medications

  • Third Party adjudication where required and necessary

  • Set realistic customer expectations as to wait times

  • Locate and cash out prescriptions and any ancillary items

  • Ensure customers requiring counseling are referred to the Pharmacist

  • Maintain and control the cash register in the dispensary

  • Adhere to all confidentiality and privacy requirements

Administrative Duties:

  • Receive new and repeat prescription orders in accordance with Standard Operating Procedures

  • Prepare and submit orders with the exception of controlled drugs and narcotics

  • Adjudicate third party billing, online and manage manual Third-Party Accounts

  • Answer telephone and refer to a pharmacist when necessary

  • Manage incoming faxes according to Pharmacy Standards of Practice

  • Accurately file completed documentation as per Pharmacy Standards of Practice

Prescription Workflow:

  • Assist in prescription preparation to company's standards and professional services

  • Data entry for new prescriptions, and managing refill request processing

  • Select medications to fill prescriptions according to Pharmacy Standards of Practice

  • Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards

  • Accurately enter and maintain appropriate data within the applicable Pharmacy systems

Requirements:

  • Registered with the corresponding provincial licensing college

  • Diploma from a Pharmacy Technician College

  • Previous Pharmacy Experience preferred

  • Effective organizational skills, ability to multitask

  • Problem Solving Skills

  • Strong attention to detail