VLC Operations Director
4 weeks ago
About OPENLANE
We make wholesale easy, helping customers succeed in a dynamic market.
Our digital marketplace for used vehicles is built on innovation, data-driven insights, and a passion for excellence.
We're a technology company, a data company, and an innovation company – accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Salary and Benefits
We offer a competitive salary range of $120,000 - $180,000 per annum, based on experience and qualifications.
Additional benefits include:
- Employer-paid Medical, Dental, and Vision benefits
- Immediately vested RRSP with company match
- Paid Vacation, Personal, Float, and Sick (Care) Time
- Employer-paid short-term disability, life insurance, and AD&D
- Robust Employee Assistance Program
- Paid day to volunteer
- Tuition Reimbursement for eligible programs
Job Description
We're seeking a VLC Operations Director to lead our Vehicle Logistics Center (VLC), driving operational excellence and maximizing profitability.
Responsibilities
- Provide visible leadership at the VLC, interacting with staff daily and monitoring performance.
- Drive continuous improvement through best practices and addressing inefficiencies.
- Ensure customer satisfaction and service quality while meeting financial goals.
- Lead the implementation of new initiatives and processes, ensuring smooth adoption and minimal disruption.
Requirements
- Bachelor's degree or equivalent experience.
- 3+ years of hands-on operational leadership experience in automotive or a related field.
- Strong understanding of vehicle inspections, logistics, and customer support processes.
- Excellent communication, problem-solving, and decision-making skills.
Nice-to-Haves
- 5+ years of experience in automotive remarketing.
- Experience with process improvement methodologies.
- Familiarity with Google Suite or similar tools.
About You
We're looking for a leader who can drive operational excellence and foster a positive work environment.
You will be responsible for maintaining high operational standards, implementing process improvements, and building relationships with VLC staff, internal teams, and external vendors/partners.
What We Offer
As a valued member of our team, you will enjoy a competitive salary and benefits package, as well as opportunities to expand your skill set and share your knowledge across a globally recognized organization.
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