VLC Operations Director

4 weeks ago


Mississauga, Ontario, Canada OPENLANE Full time

About OPENLANE

We make wholesale easy, helping customers succeed in a dynamic market.

Our digital marketplace for used vehicles is built on innovation, data-driven insights, and a passion for excellence.

We're a technology company, a data company, and an innovation company – accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Salary and Benefits

We offer a competitive salary range of $120,000 - $180,000 per annum, based on experience and qualifications.

Additional benefits include:

  • Employer-paid Medical, Dental, and Vision benefits
  • Immediately vested RRSP with company match
  • Paid Vacation, Personal, Float, and Sick (Care) Time
  • Employer-paid short-term disability, life insurance, and AD&D
  • Robust Employee Assistance Program
  • Paid day to volunteer
  • Tuition Reimbursement for eligible programs

Job Description

We're seeking a VLC Operations Director to lead our Vehicle Logistics Center (VLC), driving operational excellence and maximizing profitability.

Responsibilities

  1. Provide visible leadership at the VLC, interacting with staff daily and monitoring performance.
  2. Drive continuous improvement through best practices and addressing inefficiencies.
  3. Ensure customer satisfaction and service quality while meeting financial goals.
  4. Lead the implementation of new initiatives and processes, ensuring smooth adoption and minimal disruption.

Requirements

  • Bachelor's degree or equivalent experience.
  • 3+ years of hands-on operational leadership experience in automotive or a related field.
  • Strong understanding of vehicle inspections, logistics, and customer support processes.
  • Excellent communication, problem-solving, and decision-making skills.

Nice-to-Haves

  • 5+ years of experience in automotive remarketing.
  • Experience with process improvement methodologies.
  • Familiarity with Google Suite or similar tools.

About You

We're looking for a leader who can drive operational excellence and foster a positive work environment.

You will be responsible for maintaining high operational standards, implementing process improvements, and building relationships with VLC staff, internal teams, and external vendors/partners.

What We Offer

As a valued member of our team, you will enjoy a competitive salary and benefits package, as well as opportunities to expand your skill set and share your knowledge across a globally recognized organization.


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